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About ServiceMaster Clean serving Burlington, Hamilton, Oakville, Milton, Guelph

 
 
Supervisor

Your cleaning and restoration specialists

Founded in 1929 and incorporated in 1947 ServiceMaster Clean has continually grown now employing nearly 40,000. Our corporate philiosophy continues to be: Our purpose is to serve, Our mission is to develop people and Our passion is to excel on the customer's behalf. Doug Goodrow your local General Manger is devoted to customer satisfaction and ethical business practice. That commitment has been translated into practice in hundreds of businesses just like yours.

  • ServiceMaster Clean has supplied consistent well-kept facilities in Burlington, Hamilton, Stoney Creek, Oakville and Milton since 1972 and in Guelph since 1990 .

  • In order to keep your facility running well and looking great we provide Janitorial Services, Carpet and Hard Surface Floor Maintenance, Window Cleaning and Specialty Cleaning all performed in conformity to Green Seal standard.

  • To help achieve "above-and-beyond" service ServiceMaster has developed the following business practices:

  • Access - ServiceMaster Clean is available 24/7/365   

  • Response - ServiceMaster Clean will respond to a customers request within one hour with a plan of action or complete resolution of their need/concern.

  • Consistency - ServiceMaster cleans your facility the way you like each time, every time and will execute an inspection program with written output to be shared with the customer.

  • Problem Resolution - ServiceMaster is committed to resolving problems quickly and completely.

  • Our Mission is to be the premier provider of professional cleaning services. We accomplish this by developing a strong team of associates who, through their pride of ownership, bring a sense of urgency in delivering uncompromising service to our customers. We are committed to providing value to our customers by: 1) Building long-term relationships 2) Utilizing our technically advanced products and systems 3) Inspiring our employees to reach their full potential.

 

Meet Our Team

Doug GoodrowDoug GoodrowGeneral Manager - Owner
Doug

Doug Goodrow

General Manager - Owner
Years of service: 37

As General Manager Doug maintains constant oversight of all cleaning partnerships and service. He has 35 years of experience and understands the aspects and nature of the service industry. His priority remains providing top quality service at a competitive price with complete customer satisfaction. Doug has spear-headed the company growth and built many strong and lasting client relations. Doug is WSIB phase 2 certified and hosts the regular joint health and safety committee meetings. The Operations Manager works closely with Doug and together keep direct constant communication with Customer Service and Supervision making for a consistent clean.


Samantha MacArthurSamantha MacArthurOperations Manager
Samantha

Samantha MacArthur

Operations Manager

As Operations Manager Samantha controls communication, employee and facility operations and oversees all training and updating.  She has 15 years of experience and has helped develop a professional and well-trained team for customer benefit and company quality. She handles the company help-desk, directing and ensuring all customer communication and on-site service is properly and effectively coordinated. Regular supervisory meetings keep service at the level required and expected. Samantha is the WSIB certified company representative.


Elizabeth BallochElizabeth BallochReceptionist
Elizabeth

Elizabeth Balloch

Receptionist

As Receptionist Elizabeth is familiar with all employees as well as the Clients. She handles the incoming calls and oversees the files and office procedures. Hers is the voice on the line that gives assurance things are controlled and channeled correctly.




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Canadian Contribution

Over the years, Canada has made several contributions to ServiceMaster Clean operations internationally. A program initially known as Spotlight was launched in 1973 and is the father of modern carpet care maintenance methods. It consisted primarily of the concept of spot cleaning, complemented by less frequent deeper cleaning procedures.

Additionally, Canada pioneered the sale of franchises by service line. This concept promoted greater expertise and knowledge in each service line.

Certifications

  • Green Seal 42 Certified
  • WSIB Compliant
  • Bonded and Insured
  • WHIMIS

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Contact Us

For more information, complete the contact form below:

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