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About ServiceMaster Clean serving Burlington, Hamilton, Oakville, Milton, Guelph

 
 
Supervisor

Your cleaning and restoration specialists

Founded in 1929 and incorporated in 1947 ServiceMaster Clean has continually grown now employing nearly 40,000. Our corporate philiosophy continues to be: Our purpose is to serve, Our mission is to develop people and Our passion is to excel on the customer's behalf. Doug Goodrow your local General Manger is devoted to customer satisfaction and ethical business practice. That commitment has been translated into practice in hundreds of businesses just like yours.

  • ServiceMaster Clean has supplied consistent well-kept facilities in Burlington, Hamilton, Stoney Creek, Oakville and Milton since 1972 and in Guelph since 1990 .

  • In order to keep your facility running well and looking great we provide Janitorial Services, Carpet and Hard Surface Floor Maintenance, Window Cleaning and Specialty Cleaning all performed in conformity to Green Seal standard.

  • To help achieve "above-and-beyond" service ServiceMaster has developed the following business practices:

  • Access - ServiceMaster Clean is available 24/7/365   

  • Response - ServiceMaster Clean will respond to a customers request within one hour with a plan of action or complete resolution of their need/concern.

  • Consistency - ServiceMaster cleans your facility the way you like each time, every time and will execute an inspection program with written output to be shared with the customer.

  • Problem Resolution - ServiceMaster is committed to resolving problems quickly and completely.

  • Our Mission is to be the premier provider of professional cleaning services. We accomplish this by developing a strong team of associates who, through their pride of ownership, bring a sense of urgency in delivering uncompromising service to our customers. We are committed to providing value to our customers by: 1) Building long-term relationships 2) Utilizing our technically advanced products and systems 3) Inspiring our employees to reach their full potential.

 

Meet Our Team

Doug GoodrowDoug GoodrowGeneral Manager - Owner
Doug

Doug Goodrow

General Manager - Owner
Years of service: 37

Doug has been with ServiceMaster for more than 40 years. Doug is actively involved in all operations within the office, hiring and training new staff and providing guidance and support to supervisory staff. Doug is an experienced Contract Manager and successfully maintains facilities ranging from a few hundred square feet to facilities that range to over 100,000 square feet. He leads by example providing the highest level of customer service. He is a noted member of the Burlington Chamber of Commerce. 


Margaret HopkinsMargaret HopkinsHR Manager
Margaret

Margaret Hopkins

HR Manager

Margaret is the friendly face behind our Helpdesk, directing and ensuring all customer communication and on-site service is properly and effectively coordinated. As Human Resource Manager Margaret controls communication, employee and facility operations and oversees all training and updating.  She has helped to create a professional and well-trained team for customer benefit and company quality. 


Kelly -Kelly -Lead Supervisor Hamilton Burlington Area
Kelly

Kelly -

Lead Supervisor Hamilton Burlington Area
Years of service: 10

Kelly leads a hardworking and dedicated team of Supervisors who work together to ensure all of our clients in Burlington, Hamilton, Oakville and Milton receive the best janitoral service possible. Kelly is actively involved in hiring the best possible candidates to join our team. Kelly helps to train new crew members in accordance with ServiceMaster Contract Services high standards. Kelly takes a personal and genuine interest in providing customer satisfaction. She can often be seen onsite making sure that that her cleaning crews are well equipped with all of the knowledge, tools and supplies necessary to keep our clients locations looking their best! 


Hatem -Hatem -Crew Supervisor for Milton Area
Hatem

Hatem -

Crew Supervisor for Milton Area
Years of service: 1

Hatem gives assistance support and guidance to the cleaning crews that service our clients in Milton Ontario. Before leaving the office each day Hatem is sure to stock his vehicle so that he can provide his crew has all the supplies and equipment they need to effectivly clean each location. He also inspects completed work to ensure the job meets both ServiceMaster and the clients standards. 


Brij -Brij -Crew Supervisor Hamilton Area
Brij

Brij -

Crew Supervisor Hamilton Area
Years of service: 20

Brij provides customer service to our clients in the Hamilton area. He works with his crew of cleaners to complete all jobs in accordance with our clients specifications and ServiceMaster's high standards. Brij supports his cleaning crew making sure that they have all supplies and equipment required at each location. 


Nina -Nina -Crew Supervisor Oakville Area
Nina

Nina -

Crew Supervisor Oakville Area
Years of service: 1

Nina  gives assistance support and guidance to the cleaning crews that service our clients in Oakville. Nina maintains the supplies and equipment needed to service each location. She inspects the completed work at each location to ensure our clients satisfaction. 




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Canadian Contribution

Over the years, Canada has made several contributions to ServiceMaster Clean operations internationally. A program initially known as Spotlight was launched in 1973 and is the father of modern carpet care maintenance methods. It consisted primarily of the concept of spot cleaning, complemented by less frequent deeper cleaning procedures.

Additionally, Canada pioneered the sale of franchises by service line. This concept promoted greater expertise and knowledge in each service line.

Certifications

  • WSIB Compliant
  • Bonded and Insured
  • WHIMIS

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Contact Us

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